Shipping & Returns
Last updated: June 2026
Shipping
At Zenvita, we strive to process and deliver your order as quickly as possible. We currently ship to the Netherlands, Belgium, and Germany.
Our products are shipped directly from carefully selected European suppliers. As a result, delivery times may vary depending on the product.
Delivery Time
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Netherlands: approximately 3–10 business days
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Belgium: approximately 4–10 business days
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Germany: approximately 4–10 business days
The stated delivery times are estimates. While we do everything we can to deliver your order on time, delays may occur due to busy carriers, suppliers, or other unforeseen circumstances.
Shipping Costs
All prices in our webshop include VAT and shipping costs. No additional shipping fees will be charged during checkout.
Track & Trace
Where available, you will receive an email with tracking information once your order has been shipped, allowing you to track your shipment.
Returns
You have the right to cancel your order within 14 days of receiving it, without providing any reason.
After notifying us of your return request, you have another 14 days to return the product.
Return Conditions
To be eligible for a return, the product must:
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Be unused;
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Be undamaged;
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Be in its original packaging;
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Be returned complete.
Hygiene Products
For facial care, body care, and hair care products, returns are only accepted if the packaging is unopened and sealed, due to health protection and hygiene reasons.
Opened, used, or damaged personal care products cannot be returned.
Return Procedure
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Contact our customer service to register your return.
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Include your order number and the reason for the return.
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After approval, you will receive further return instructions.
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Carefully package the product and return it according to the instructions provided.
Refunds
Once we have received and inspected your return, we will send you a confirmation.
The purchase amount will be refunded within 14 days using the same payment method that was used to place the order.
Damaged or Incorrect Products
Did you receive a damaged, defective, or incorrect product? Please contact us as soon as possible.
Include your order number and, if possible, attach photos of the product and its packaging. We will work with you to find a suitable solution.
Questions
Do you have any questions about shipping or returns? Please feel free to contact us through our Contact page. We are happy to assist you.