Privacy Policy

Privacy Policy

Last updated: June 2026

Zenvita, based in Hengelo (Overijssel), the Netherlands, registered with the Dutch Chamber of Commerce under registration number 93341156, highly values your privacy. In this Privacy Policy, we explain which personal data we collect, why we process it, and how we handle it.

1. Data Controller

Zenvita is responsible for the processing of personal data as described in this Privacy Policy.

Contact Details

Zenvita
Hengelo (Overijssel), The Netherlands
Email: info@zenvita.nl

2. What Personal Data Do We Process?

When you visit our webshop, place an order, or contact us, we may process the following personal data:

  • First and last name

  • Address details

  • Email address

  • Telephone number

  • Payment information (processed by our payment provider)

  • Order details

  • IP address

  • Browser and device information

  • Information about your use of our webshop

  • Correspondence via email or our contact form

3. Why Do We Use Your Data?

We process your personal data solely for the following purposes:

  • Processing and delivering your orders

  • Sending order confirmations and shipping confirmations

  • Providing customer support

  • Handling returns and refunds

  • Complying with legal and administrative obligations

  • Securing our webshop and preventing fraud

  • Improving our website, products, and services

  • Sending newsletters and promotional offers, but only if you have given your consent

We process personal data only on the basis of a valid legal ground, such as the performance of a contract, a legal obligation, a legitimate interest, or your consent.

4. Who Do We Share Your Data With?

We never sell your personal data to third parties.

Where necessary for our services, we may share your data with carefully selected partners, such as:

  • Shopify (hosting our webshop)

  • Payment providers for processing payments

  • Shipping and logistics partners for delivering orders

  • Fulfilment partners that process and ship orders on our behalf

  • Accounting and administrative service providers

  • Analytics and marketing services, such as Google Analytics and Meta, where you have given your consent

Where required, we enter into Data Processing Agreements with parties that process personal data on our behalf to ensure your data is adequately protected.

5. Cookies

Our webshop uses cookies and similar technologies for:

  • Ensuring the proper functioning of the webshop

  • Remembering your shopping cart and preferences

  • Website and performance analytics

  • Marketing purposes (only after you have given your consent)

For more information, please refer to our Cookie Policy.

6. How Long Do We Retain Your Data?

We do not retain personal data longer than necessary for the purposes for which it was collected or as required by law.

Data required for our financial administration is retained in accordance with the applicable legal retention periods.

7. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, or alteration.

8. Your Rights

You have the right to:

  • Access your personal data;

  • Request correction of inaccurate personal data;

  • Request deletion of your personal data where permitted by law;

  • Restrict the processing of your personal data;

  • Object to certain processing activities;

  • Receive your personal data in a portable format (data portability);

  • Withdraw your consent at any time where processing is based on your consent.

If you wish to exercise any of these rights, please contact us at info@zenvita.nl.

9. Complaints

If you believe that we have not handled your personal data with due care, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Website: https://www.autoriteitpersoonsgegevens.nl

10. Changes

We may update this Privacy Policy from time to time, for example if legislation changes or our services are modified. The most recent version will always be available on our website.