Terms & Conditions
Last updated: June 2026
1. General
These Terms & Conditions apply to all offers, orders, and agreements concluded through the Zenvita webshop.
Zenvita is based in Hengelo (Overijssel), the Netherlands, and is registered with the Dutch Chamber of Commerce under registration number 93341156 and VAT number NL860975599B01.
2. Products and Offers
Zenvita sells products related to natural skincare, wellness, lifestyle, and related accessories.
We take great care in compiling our webshop. However, obvious errors, inaccuracies, or typographical mistakes may occur. No rights can be derived from such errors.
Product images and descriptions are provided for illustrative purposes only and may differ slightly from the actual product delivered.
3. Prices
All prices displayed in our webshop are stated in euros and include VAT and shipping costs, unless stated otherwise.
No additional shipping charges will be applied during checkout.
4. Orders and Payment
An agreement is concluded once your order has been placed and payment has been successfully processed.
Payment can be made using the payment methods offered during checkout, including iDEAL, PayPal, credit card, and Klarna (where available).
5. Delivery
We currently ship to the Netherlands, Belgium, and Germany.
Our products are shipped directly from carefully selected European suppliers. As a result, delivery times may vary depending on the product.
Average delivery times:
- Netherlands: 3–10 business days
- Belgium: 4–10 business days
- Germany: 4–10 business days
The stated delivery times are estimates. While we make every effort to deliver your order on time, delays may occur due to carriers, suppliers, or other unforeseen circumstances.
6. Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
After notifying us of your return, you have another 14 days to return the product.
To ensure prompt processing, we kindly ask you to register your return in advance by contacting info@zenvita.nl.
7. Return Conditions
To be eligible for a refund, the product must:
- Be unused;
- Be undamaged;
- Be complete;
- Include all original labels;
- Be returned, if possible, in its original packaging.
Products that have been used, damaged, or are no longer in new condition cannot be accepted.
8. Exceptions to Returns
The following products are excluded from the right of withdrawal:
- Personalized or custom-made products;
- Products that cannot be returned for health protection or hygiene reasons once the seal has been broken, such as opened or used personal care products.
9. Return Costs
When returning a product under the statutory right of withdrawal, the return shipping costs are the responsibility of the customer.
If you have received an incorrect, damaged, or defective product, we will of course cover the return shipping costs in full.
10. Refunds
Once we have received and inspected your return, we will send you a confirmation.
After approval, the purchase amount will be refunded within 14 days using the same payment method used for the original purchase.
We may withhold the refund until we have received the returned product or until you have provided proof that the product has been returned.
11. Damaged or Incorrect Products
If you have received a damaged, defective, or incorrect product, please contact us as soon as possible via info@zenvita.nl.
Please include your order number and, if possible, attach photos of the product and its packaging. We will provide an appropriate solution.
12. Warranty
All products are covered by the statutory legal warranty. This means that a product must meet the reasonable expectations you may have of it.
13. Liability
Zenvita shall not be liable for indirect damages, consequential damages, or damages resulting from improper use of the products supplied.
In all cases, Zenvita's liability is limited to the total amount of the relevant order, unless there is intent or gross negligence.
14. Product Use
Always read the information on the packaging and any product instructions before use.
Our products are not intended to replace professional medical advice, diagnosis, or treatment. If you have health concerns, are pregnant, use medication, or have allergies, always consult a physician or another qualified healthcare professional.
15. Privacy
Zenvita processes personal data in accordance with applicable privacy legislation (GDPR). More information can be found in our Privacy Policy on this website.
16. Complaints
If you have a complaint regarding a product or our services, please contact us via info@zenvita.nl.
We aim to provide a substantive response to your complaint as quickly as possible and no later than 14 days after receipt.
17. Governing Law
All agreements between Zenvita and the customer are exclusively governed by the laws of the Netherlands.
Any disputes shall be submitted to the competent Dutch court, unless mandatory law provides otherwise.
18. Contact Information
Zenvita
Hengelo (Overijssel)
The Netherlands
Email: info@zenvita.nl
Chamber of Commerce (KvK): 93341156
VAT Number: NL860975599B01